By Woodrow Wilcox
I worked on a Medicare related medical bill problem for a client from Michigan City for over three months. The end result is that a bill from a collection firm for $379 was changed to an offer to settle for less than $60.
It took some time because when I started working on the matter for the client, the bill had already been sent to a collection agency. The client never had received a bill for the services mentioned in the collection agency letter. So, first, I made a three way call to Medicare with the client on the line to grant permission for me to speak and question on his behalf. During the phone call, I requested that DUPLICATE MEDICARE SUMMARY NOTICE forms be sent to the client. When he got them, he shared them with me.
I found the problem. The client had gone to a hospital earlier in the year. The hospital filed a claim for services with Medicare correctly. But the billing service that worked for the doctors who worked at the hospital filed the claim incorrectly. So, the bill never got paid.
We contacted the billing service and explained their error and asked them to refile the claim and to do that correctly this time. The billing service recalled the claim from the collection agency and offered to settle the matter for less than $60. I told the client not to send any money until he got that offer in writing. He did. So, he paid the bill and that was the end of a collection action.
All the help that I gave this client was FREE OF CHARGE. The people at this insurance agency really do care about our senior citizen clients and we “go the extra mile” to help them. Does your insurance agency have this high standard for helping senior citizens? If not, why not?
© Woodrow Wilcox 2014