By Woodrow Wilcox
On May 23, 2019, a client met with me in my office to get help with a medical bill from a medical firm in Illinois. The client is from Dyer, Indiana.
I compared the Medicare report of the claim, the insurance company’s Explanation of Benefits, and the bill from the medical firm. The client is a very intelligent senior who suspected that the description and coding of the medical service was wrong. I agreed that was probably the cause of the bill for $266.
First, I phoned the medical firm. We got recordings and waited over twelve minutes. No one answered the phone for the medical service. I decided to switch and phone Medicare with our client. The Medicare representative reviewed the claim with us and agreed that the claim was not filed correctly and gave us the reasons why it was denied.
To help our client, I wrote a letter to the medical firm in Illinois and informed them that a Medicare representative stated that the claim was filed incorrectly. We asked the medical firm to correct its mistake and refile the claim with correct information.
If the medical firm cooperates, the $266 bill will go away for our client. If the medical firm does not cooperate, I will help our client to file a complaint against the medical firm with an appropriate government office.
All the help that I gave this client to save $266 was FREE OF CHARGE. This agency gives this high level of customer service to our senior citizen clients. It proves that we care about our senior citizen clients. That impresses our clients and prospective clients.
Written on May 23, 2019 by Woodrow Wilcox