Senior Care Insurance Agency

By Woodrow Wilcox On January 10, 2017, I received a phone call from a client from La Porte, Indiana. She phoned to tell me that I had succeeded in getting her insurance company to pay the final balance on a bill from a medical clinic. The amount was small – less than $30. But, for a senior citizen on a fixed income, even $30 can make a difference. In this case, the insurance company did not pay…

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By Woodrow Wilcox When I returned from my Christmas – New Year break, I heard an encouraging holidays message on my phone’s voice mail. It was from a client who used to live in Cedar Lake but now lives in Lowell, Indiana. The message was from the very first client for whom I had saved over $9,000 in medical bills that were caused by a breakdown in the Medicare system. Her husband had passed away.…

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By Woodrow Wilcox On December 19, 2016, one of our clients brought his friend to our office for my help. A few years ago, I had helped the client who brought his friend with a medical bill problem. His friend first talked to one of our agents who asked me to help. For over an hour, I made phone calls with the new client. He had Medicare. But, Medicare was not paying anything on his medical bills.…

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By Woodrow Wilcox On December 15, 2016, a client phoned me for some help. The client is an 89 year old woman from Merrillville, Indiana. “Hello, Woody,” she started. “I don’t know if you remember me . . . .” “Of course, I remember you. You are the very first client that I wrote about in my book SOLVING MEDICARE PROBLEMS!” I answered. She was flattered. She had not remembered that. Years…

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By Woodrow Wilcox On November 29, 2016, I helped an 84 year old client save $3,710. The client is from Hobart, Indiana. He brought a bill that he had received from a local medical clinic. The bill said that he owed $3,710 – now. I checked with his Medicare supplement insurance company to learn what it knew of the bill. It reported that a claim for $4,049 was filed but that Medicare refused to cover…

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By Woodrow Wilcox November 15, 2016 was a special day. In addition to my normal administrative duties, I spent most of the day (over four hours) helping two clients with medical bill problems. I helped a client from Chicago who got a bill for $700. I checked and learned that Medicare never sent the claims information to his insurance company. I typed a letter to the Medical Service Provider to advise…

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By Woodrow Wilcox On October 31, 2016, a client from Crown Point brought me copies of letters that he had received regarding an insurance billing problem that I had helped him to correct. About a month earlier, I spent a few hours with the client to learn why he was being billed for two Medicare related health insurance policies at the same time from one insurance company. Let me make it clear that…

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By Woodrow Wilcox On October 25, 2016, I wrote a letter to a client. She thought that we would help her to file a claim with Medicare. We don’t do that. We do help a client to avoid financial harm whenever a mistake or fraud causes a problem with a Medicare claim. But, we don’t file original claims. Following is the body of a letter that I sent to our client to explain this. # # # In our phone…

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By Woodrow Wilcox On October 18, 2016, I wrote a letter to a medical firm in northwest Indiana to help a client from Dyer, Indiana. With some editing to protect our client’s privacy, here is the letter that I sent. # # # Our client sent to our office a bill from your firm for our review. The bill seeks a balance of $500 on Account Number XXXXX for services rendered on 07/25/2016. I checked with…

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