By Woodrow Wilcox
On October 12, 2017, I worked with a client from Valparaiso to investigate why he was getting a bill for over $1,200.
A few days before this, the client brought some papers to our insurance agency office in Valparaiso. That insurance office brought the medical bill papers to me to review. I asked the client to come to my office so that we could phone Medicare together. In that call, he gave Medicare permission to regard me as his representative for investigating the bill.
In the phone call, we learned that Medicare records showed that the billing service used by the medical service provider had billed Medicare for the same claim THREE TIMES. The bill was paid by Medicare and our client’s insurance company the first time. But, the billing service billed Medicare two more times and now claimed that our client owed $1,216.30.
Over the years, I have made many contacts. I happened to know the director of the billing firm that did this. I knew from past experiences with him that he would not like learning that his employees were making such errors. He always has been fair with our clients in the past. If a mistake is made by his firm, he has always cooperated to fix the problem and correct the bill promptly. I can’t say that about every billing service leader.
So, I wrote to him and explained the details that were in Medicare’s records. I am confident that my work will result in our client’s bill being corrected from $1,216.30 to $0.
All the help that I gave this client was FREE OF CHARGE. This insurance agency is proud of its reputation for “going the extra mile” with our senior citizen clients when a medical bill problem arises. If the insurance agency that you use does not give this high level of service to senior citizens, maybe it is time to change to an insurance agency that does.