Senior Care Insurance Agency

By Woodrow Wilcox

On July 12, 2017, a client brought a medical bill to our office in Merrillville to ask me why it was not paid by either Medicare or his Medicare supplement insurance policy. The client is from Highland, Indiana.

I copied the bill and asked him to wait at the front of our office while I checked on the matter for him. I reviewed the bill and phoned his insurance company to ask a question to make sure that my thoughts on the bill were correct and supported by information that his insurance company had.

The bill from a local hospital for $133 was denied by Medicare because it was for a hearing aid examination. As a rule, Medicare does not help people with getting hearing aids, eye glasses, or dentures. There might be some exceptions when a person is injured in a car accident or something like that.

I reminded the client of the Medicare rule that has existed ever since Medicare started. He was satisfied with my explanation. Then, he asked another question about the bill. I answered him. Then, he complimented us. He said that he was so glad that our agency helps senior citizen clients with both big problems and small questions.