By Woodrow Wilcox
On June 11, 2018, I met with a client from the Miller Beach area of Gary, Indiana. He had a medical bill problem.
I reviewed the medical bills that he brought and phoned the insurance company with which he had a Medicare supplement insurance policy that he bought through our agency. The insurance company reported that it never got the claims.
Then, we made phone calls to two departments of Medicare to make sure that there was nothing wrong with his record at Medicare. Nothing was wrong with his file. Medicare reported that it never got claims from the medical firm that was billing our client.
Next, we phoned the medical firm that was billing our client $563. I explained that Medicare reported that it never got claims from that firm relating to the services on the medical bills that it sent to our client. The medical firm claimed that it did file the claims with Medicare. So, I got the supervisor’s name and wrote a polite but to the point letter which explained what the representative at Medicare reported.
The firm may have tried to file claims with Medicare, but made some mistake which prevented the claims from reaching Medicare for processing. No matter what caused the problem, I did not want our client harmed financially just because someone in the Medicare system made a mistake.
If the medical firm will do what I requested, then I am confident that the bill will be resolved and our client will owe nothing. All the help that I gave this client was FREE OF CHARGE. This agency is proud of its reputation for “going the extra mile” for our clients to resolve such medical bill problems. Does your insurance agent or agency give this same high level of customer service? If not, why not?
Written on June 12, 2018 by Woodrow Wilcox